Holidays-Abroad.com: Help

Frequently asked questions

"Holidays Abroad (Viajes Custom Holidays SL) are a Spanish company based in Tenerife. Under Spanish Law anyone marketing, selling, organising or taking payments for travel related products must hold a Minorista or Mayorista license. The Minorista license is a license for retailing travel products direct to the consumer. The Mayorista license is a wholesale license allowing us to sell our discounted accommodation through third parties such as UK ABTA bonded travel agents and other partners.

"We also hold a full insurance policy which protects any accommodation booking."

Are there any booking fees or hidden costs ?

NO.

Are the rates on your site per person or per room per night?

"This depends on the type of accommodation selected.

"Typically all hotels are priced per person based on two adults sharing a double or twin room. There are then supplements for single use and normally discounts for children from 2 - 12 years of age.

"Apartments and Apart hotels are typically priced per unit and have a maximum number of occupany. Eg Studios, 1 Bedroom, 2 Bedrooms normally sleep 3, 4, 6 people respectively."

Do children get discounts?

"Most Hotel accommodation will offer the following discounts

0 - 2 years old: free
2 - 12 or 14 years old: 25% - 50% discount"

What is the difference between "Immediate" and "On Request" confirmation?

"Immediate means we know there is availability and you can receive your confirmation of booking immediately after we receive payment. "

"On Request means we will need to first check availability with the resort and email you confirmation when the resort confirms availability. This normally takes no longer than 24 hours in normal working hours. "

How do I know if my hotel reservation is confirmed?

"You will receive by email your booking confirmation. This details your booking reference number, the arrival date, resort details and all names of all parties. Please check all details and contact us immediately if there are any discrepancies. Please print the confirmation once you are happy that it is correct and take to the resort. "

What happens if I forget the confirmation?

"Do not panic. All resorts have their own reservations system detailing all arrivals. Your name will be on the list and if there are any problems the resort will contact our Tenerife office direct. "

How do I get to the Resort?

"When you arrive at the destination airport there will nearly always be Taxi's who know the names of nearly all resorts."

Tenerife. Most taxis charge 20 - 25 euros to the resort, unless it is Los Gigantes.
GranCanaria . Taxi fares are typically 20 - 35 euros from the airport.
Car Hire. If you arranged for car hire , most car hire companies provide a map and you can always ask us to provide you with directions via email.

What happens to my hotel booking if my flight is delayed?

Most Hotels will hold the reservation for 24 hours. However it would be wise to contact the resort to inform them of any delays. The telephone number of the resort will be on your booking confirmation.

What happens if I get to the resort and I am not happy with the accommodation for what ever reason?

"We endeavour to notify everyone of any changes passed onto us directly from the resort. However we cannot be held liable for any such changes in the resort which are not our responsibility. You must initially deal with the reception directly and if you wish you may contact us direct on 922 73 60 37 and will assist you in your discussions."

How much will I be charged if I cancel a booking?

"Please click here to see the detailed terms and conditions for bookings."

What happens if I want to change my booking details?

"This depends on the type of change and we will always endeavour to meet your requirements. Please see the detailed terms and conditions Changes

Why does the price change from the website to the actual quote?

"Typically any price changes are due to the following:

Exchange rates.
On Request bookings the resort may change pricing.
We have just received special offers from the resort.

"Once a price has been quoted the price will not change unless you change the requirements."

Which credit cards are accepted?

"We accept all Mastertercard, Visa, American Express Delta Switch Solo, however it is possible to pay by bank transfer."

What credit card charges exist?

"Unfortunately there is a 2% credit card surcharge on all transactions."

What happens to my personal details?

"Your personal details such as name, email address and booking details are stored on our secure server and only passed to our accommodation providers to confirm bookings. The data will remain on our server and will be used to send occasionally Special offers. With all offers you can select "remove" from the mailing list and you will not receive any further correspondence.

"Under no circumstances will we ever provide your details to any third party."

How safe are my credit card details?

"Credit card privacy is our primary concern. By making your hotel purchase on our secure server, you are protected by Secure Socket Layer (SSL) technology, utilized by most popular browsers, including Netscape Navigator and Microsoft Internet Explorer.

"This technology allows us to use the most advanced encryption tools necessary to protect information transmitted between your computer and our server. Through encryption, the personal information you enter, including your name, address, and credit-card information, is converted into code that is then securely dispatched over the Internet. To verify a secure site look for the following in the browser.
"https:……." The 's' signifies you are on a secure server.

"Look for the Veri Sign image. This will provide you with the details of the license.

"If you would like to make a reservation, but would rather provide your credit card and information over the telephone, you may call our Reservation Centre on:

UK 0871 871 3837
Int 0034 922 73 60 37


	Frequently asked questions "Holidays Abroad (Viajes Custom Holidays SL) are a Spanish company based in Tenerife. Under Spanish Law anyone marketing, selling, organising or taking payments for travel related products must hold a Minorista or Mayorista license. The Minorista license is a license for retailing travel products direct to the consumer. The Mayorista license is a wholesale license allowing us to sell our discounted accommodation through third parties such as UK ABTA bonded travel agents and other partners. "We also hold a full insurance policy which protects any accommodation booking." Are there any booking fees or hidden costs ? NO. Are the rates on your site per person or per room per night? "This depends on the type of accommodation selected. "Typically all hotels are priced per person based on two adults sharing a double or twin room. There are then supplements for single use and normally discounts for children from 2 - 12 years of age. "Apartments and Apart hotels are typically priced per unit and have a maximum number of occupany. Eg Studios, 1 Bedroom, 2 Bedrooms normally sleep 3, 4, 6 people respectively." Do children get discounts? "Most Hotel accommodation will offer the following discounts 0 - 2 years old: free 2 - 12 or 14 years old: 25% - 50% discount" What is the difference between "Immediate" and "On Request" confirmation? "Immediate means we know there is availability and you can receive your confirmation of booking immediately after we receive payment. " "On Request means we will need to first check availability with the resort and email you confirmation when the resort confirms availability. This normally takes no longer than 24 hours in normal working hours. " How do I know if my hotel reservation is confirmed? "You will receive by email your booking confirmation. This details your booking reference number, the arrival date, resort details and all names of all parties. Please check all details and contact us immediately if there are any discrepancies. Please print the confirmation once you are happy that it is correct and take to the resort. " What happens if I forget the confirmation? "Do not panic. All resorts have their own reservations system detailing all arrivals. Your name will be on the list and if there are any problems the resort will contact our Tenerife office direct. " How do I get to the Resort? "When you arrive at the destination airport there will nearly always be Taxi's who know the names of nearly all resorts." Tenerife. Most taxis charge 20 - 25 euros to the resort, unless it is Los Gigantes. GranCanaria . Taxi fares are typically 20 - 35 euros from the airport. Car Hire. If you arranged for car hire , most car hire companies provide a map and you can always ask us to provide you with directions via email. What happens to my hotel booking if my flight is delayed? Most Hotels will hold the reservation for 24 hours. However it would be wise to contact the resort to inform them of any delays. The telephone number of the resort will be on your booking confirmation. What happens if I get to the resort and I am not happy with the accommodation for what ever reason? "We endeavour to notify everyone of any changes passed onto us directly from the resort. However we cannot be held liable for any such changes in the resort which are not our responsibility. You must initially deal with the reception directly and if you wish you may contact us direct on 922 73 60 37 and will assist you in your discussions." How much will I be charged if I cancel a booking? "Please click here to see the detailed terms and conditions for bookings." What happens if I want to change my booking details? "This depends on the type of change and we will always endeavour to meet your requirements. Please see the detailed terms and conditions Changes Why does the price change from the website to the actual quote? "Typically any price changes are due to the following: Exchange rates. On Request bookings the resort may change pricing. We have just received special offers from the resort. "Once a price has been quoted the price will not change unless you change the requirements." Which credit cards are accepted? "We accept all Mastertercard, Visa, American Express Delta Switch Solo, however it is possible to pay by bank transfer." What credit card charges exist? "Unfortunately there is a 2% credit card surcharge on all transactions." What happens to my personal details? "Your personal details such as name, email address and booking details are stored on our secure server and only passed to our accommodation providers to confirm bookings. The data will remain on our server and will be used to send occasionally Special offers. With all offers you can select "remove" from the mailing list and you will not receive any further correspondence. "Under no circumstances will we ever provide your details to any third party." How safe are my credit card details? "Credit card privacy is our primary concern. By making your hotel purchase on our secure server, you are protected by Secure Socket Layer (SSL) technology, utilized by most popular browsers, including Netscape Navigator and Microsoft Internet Explorer. "This technology allows us to use the most advanced encryption tools necessary to protect information transmitted between your computer and our server. Through encryption, the personal information you enter, including your name, address, and credit-card information, is converted into code that is then securely dispatched over the Internet. To verify a secure site look for the following in the browser. "https:……." The 's' signifies you are on a secure server. "Look for the Veri Sign image. This will provide you with the details of the license. "If you would like to make a reservation, but would rather provide your credit card and information over the telephone, you may call our Reservation Centre on: UK 0871 871 3837 Int 0034 922 73 60 37